Frequently Asked Questions

Unfortunately, we do not ship packages to PO Boxes.

At Lunetterie Eco Vision, we guarantee complete satisfaction with your lenses. If you are unhappy with your new purchase, simply contact us. Our customers are eligible for an exchange within 30 days of Canada Post's delivery notice. Please note that it can take up to 14 days for our lenses to fit.

Yes, Eyewear Eco Vision does not skimp on the quality of its products. Thus, we offer you a replacement guarantee if the lenses are defective during the 90 days following your purchase. Conditions: You must send a photo showing the defect of the lenses to the following email address: Describe the defiance in this same email if not visible. We do not guarantee the following reasons: normal wear, scratches, accidental breakage, items damaged by excessive heat or abrasive products.

We accept the following payment methods: Visa, Mastercard, PayPal also available.

For all orders of prescription lenses, a copy of your prescription will be requested. In the case of lenses with progressive lenses, the copy of the prescription is mandatory. Each prescription is carefully checked manually for each order placed in order to offer you glasses perfectly adjusted to your sight.

This is a measurement that determines the gap between your eyes. It is necessary for the realization of your glasses.

Do your glasses come with a protective case?

We offer for all our frames the possibility of adding tints. We also offer lenses that automatically tint in the sun. The majority of glasses can accommodate a solar clip made to measure in the format of your selected frame. Our solar clips are all provided with a polarized filter which eliminates the reflection of light on water surfaces such as wet pavement and waterways. Certainly our polarized clip is a perfect anti-UV complement. We offer for all our frames the possibility of adding tints. We also offer lenses that automatically tint in the sun. The majority of glasses can accommodate a solar clip made to measure in the format of your selected frame. Our solar clips are all provided with a polarized filter which eliminates the reflection of light on water surfaces such as wet pavement and waterways. Certainly our polarized clip is a perfect anti-UV complement. 

Your optometrist and ophthalmologist are required to send you information about your correction after an eye exam.

All orders are made from our website. Our optical professional is at your disposal to help you prepare your order.

Absolutely ! This is our concept.

The optical giants make reckless margins on the sale of your eyeglasses to the detriment of your interests. Eyewear Eco Vision has decided to put an end to expensive glasses. By eliminating all intermediaries, Eyewear Eco Vision, are able to offer you economical lenses whose prices defy all competition and of exceptional quality. My prescription is very high, can you fill it? We can fill a wide range of prescriptions, including for astigmatism. Do you offer bifocal, multifocal or progressive lenses? We sell progressive and single vision lenses online. The production time for prescription lenses varies from 4 to 9 working days depending on the complexity of the prescription as well as the type of lens required. When your lenses are manufactured and inserted into your frame, they will be shipped to you via the delivery method chosen. For deliveries through Canada Post, the delay is 5 working days.

What do all the acronyms on my prescription mean?

Here are some of the acronyms you are going to find on your prescription:

• OD"oculus dexter" indicates the parameters of your right eye
• OS"oculus sinister" indicates the parameters of your left eye 
• SPH"sphere" indicates the strength value of lenses prescribed for near or far vision. This is measured in diopters and uses (+) for far vision (hyperopia) and (-) for near vision (myopia) . 
• CYL & AXIS: a cylinder (CYL) and an axis (between 0 and 180 degrees) are necessary in order to correct astigmatism. These two parameters must be provided together. 
• ADD: it is the magnifying force for reading, multifocal and progressive. Normally you will have the same value for both eyes, usually between +0.75 and +3.50. 

Some prescriptions may include other parameters such as:

• EP(Pupillary Distance): This is the distance from the center of one pupil to the center of the other pupil. This EP is measured in millimeters and indicates where on the lens the optical center should be placed so that your vision is comfortable and adequate. 
• Prisme: Measured in prismatic diopters, this setting is needed when eye alignment needs to be supported. We do not offer prism-corrected lenses, as we believe prescriptions that include a prism are best addressed directly to the optometrist who issued the prescription.

Can I cancel my order after it is in production?

We are able to cancel an order if it is in production.

Far vision

Single vision lenses correct myopia, a very common eye condition that causes blurred vision at a distance.

Near vision

Presbyopia and farsightedness cause blurred near vision, and are also corrected by single vision lenses.

PROGRESSIVE VISION

Also known as multifocal, degressive or anti-fatigue lenses, progressive lenses allow several visual needs to be addressed simultaneously. They have three vision zones (far, intermediate and near) and use state-of-the-art technology designed to ensure a gradual transition between these different distances.

FREE DELIVERY

We deliver for free everywhere in Canada from $68 of purchase.